Food and Drug Administration (FDA)
Communications, Training, and Outreach Services
APV provided comprehensive training, strategic communications, and outreach for CDER’s Informatics Platform, a critical tool for FDA staff to track and manage regulatory review workflows.
By developing user-centric, human-centered eLearning and training experiences, APV supports over 6,000 agency users, improving both individual and organizational performance.
Benefits/Outcomes
Managed real-time online Platform Guide updates, ensuring ready user access to current learning content.
​Provided 80 training sessions for over 730 Platform users, a 40% increase over the target.
Achieved a 99% training attendee satisfaction rating.
Implemented microlearning and hands-on, participant-driven learning activities.
Tools and Technologies: SharePoint, Informatics Platform, Power Apps, Power BI